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About us

Parent Line is a telephone counselling, information and referral service for parents of children ages 0 to 18 who live in New South Wales. Our service includes the Early Childhood Intervention Infoline since early 2011, providing information and support about concerns about child development, disabilities and developmental delays.

Parents, grandparents and carers anywhere in the state can call Parent Line on 1300 1300 52 for no more than the cost of a local call. We are available 9am to 9 pm Monday to Friday, and 4pm to 9pm on weekends.

Calls are answered directly by our team of trained, professional counsellors. Our staff are paid professionals with training in parenting programs and qualifications in social work or psychology. Each of our counselling staff have many years of experience in helping families deal with ordinary parenting dilemmas and a range of more difficult problems.

We can also provide support and information for professionals working with parents and children, including advice for supporting parents, referral to services, details about how we can support families, newsletter articles and more.

Parent Line has been supporting NSW parents for over 15 years. We answer over 10 000 calls each year.

We are funded by the NSW Government through Family and Community Services and Ageing Disability and Home Care. Parent Line is auspiced & managed by CatholicCare.

Parent Line adheres to the Policies and Procedures of CatholicCare.  As a caller you have various rights.  For further information please refer to the following Fact sheet:

Your Rights

We welcome any feedback that you may have about our service.  If you wish to make a formal complaint, please speak to a Counsellor about this, or ask to speak to the Parent Line Manager.  For further information on making a complaint please refer to the following brochure:

Your Right to Complain

For information on your right to privacy please refer to the following brochure:

Your Right to Privacy