Call ParentLine NSW
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How Parent Line works

When can I call?
How much does it cost?
What if I can’t afford to call?
What if I can’t get through?
What if I’m busy when the counsellor calls back?
How else can I contact Parent Line?


When can I call?

Parent Line is open from 9am to 9pm Monday to Friday and 4pm to 9pm on Saturday and Sunday. Just call 1300 1300 52. We are closed on public holidays.

Please be aware that we close at 9pm every night, so if you call close to that time, the counsellor will only have a short period of time to talk to you. 

You can also call and leave a message outside of our opening hours, and we will get back to you when we are next open.

How much does it cost?

Our counselling service is free, other than the cost of the call.

A call to our 1300 1300 52 number is the cost of a local call from any landline in NSW. Calls from mobiles are charged at the rate set by your provider.

What if I can’t afford to call?

We can call you back. We prefer a landline, but we can also call mobiles.  You can call us and leave a message, or send us an email and we’ll get back to you as soon as we can.

What if I can’t get through?

If you call us when our counsellors are busy on other calls you will have two options.  You can either wait on hold until a counsellor is available, or leave a message.  If you choose to wait on hold we will get to you as soon as possible, however it can take some time during busy periods.

If you call outside our opening hours, you will have the option to leave a message.  We will always get back to you as soon as we can.  If you leave a message for us early in the morning, we will call you back on the same day.  If you leave a message later in the evening we will get back to you on the following day.

What if I’m busy when the counsellor calls back?

If you are not available when we call back we will try to leave a message. If you are concerned about privacy, please leave a number that will only reach you, or let us know the best times to contact you.  If we are unable to leave a message we will try calling you up to three times.

How can I contact Parent Line?

If you have any questions about Parent Line or would like to give us feedback, please call 1300 1300 52, contact us online, or send an email at info@parentline.org.au.